Privacy Policy
Qibla Safar Ltd (“we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, contact us, or use our travel services.
We handle personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Qibla Safar Ltd is a UK-registered travel company specialising in premium Umrah travel services.
Registered Address: 82a James Carter Road, Mildenhall, Bury St Edmunds, England, IP28 7DE
Email: info@qiblasafar.co.uk
For the purposes of applicable data protection legislation, Qibla Safar Ltd acts as the data controller of the personal information you provide.
2. Information We Collect
We may collect and process the following categories of personal information:
Contact Information: Your name, email address, telephone number, and other contact details.
Booking Information: Passport details, travel dates, travel preferences, accommodation requirements, and other information necessary to arrange your trip.
Payment Information: Payment details processed securely through trusted third-party payment providers.
Communications: Emails, telephone enquiries, messages, feedback, and other correspondence.
Website Usage Information: Device information, IP address, cookie data, and website analytics, where applicable.
We collect only the information necessary for the purposes described in this Privacy Policy or as otherwise permitted by law.
3. How We Use Your Information
We may use your personal information to:
Respond to enquiries and manage bookings.
Arrange flights, accommodation, visas, and other travel services.
Provide customer support before, during, and after your journey.
Facilitate secure payment processing.
Personalise and improve our services and website experience.
Meet our legal, regulatory, accounting, and financial protection obligations, including applicable ATOL and ABTOT requirements.
Send marketing communications and promotional offers where we have the appropriate legal permission.
4. Lawful Basis for Processing
We process your personal information only where we have a valid lawful basis under the UK GDPR. These bases may include:
Contractual Necessity: To respond to booking requests, provide travel services, and fulfil our contractual obligations.
Consent: Where you have given consent, such as for certain marketing activities or non-essential cookies.
Legal Obligation: To comply with applicable laws, regulations, accounting requirements, and travel industry obligations.
Legitimate Interests: To improve our services, maintain website security, manage customer relationships, and operate our business, provided these interests do not override your rights and freedoms.
Where we rely on consent, you may withdraw it at any time.
5. How We Share Your Information
We may share your personal information with trusted third parties where necessary to provide our services or meet our legal obligations. These may include:
Airlines, hotels, accommodation providers, and other travel suppliers.
Payment processing providers.
Visa application and travel assistance providers.
Regulatory authorities and relevant industry protection bodies, where required.
Website hosting providers, IT support teams, analytics providers, and other technology service providers.
We require appropriate safeguards to protect personal information shared with service providers, in accordance with applicable data protection requirements.
We do not sell your personal information to third parties.
6. International Data Transfers
Some of our travel suppliers and service providers may be located outside the United Kingdom. As a result, your personal information may be transferred to countries that have different data protection laws.
Where an international transfer takes place, we will take appropriate steps to ensure your information receives the protection required by applicable data protection legislation. These safeguards may include adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or other legally recognised transfer mechanisms, where applicable.
7. How We Protect Your Information
We use appropriate technical and organisational security measures designed to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or misuse.
These measures may include access controls, secure systems, encryption where appropriate, and restricted access to personal information.
Although we take reasonable steps to protect your data, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. How Long We Retain Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, regulatory, and reporting requirements.
Our intended retention periods may include:
Booking and Travel Records: Up to seven years, where required or justified by applicable legal, accounting, or regulatory obligations.
Marketing Information: Until you withdraw your consent or object to marketing, subject to any necessary suppression records.
Enquiry Records: Up to 24 months after the last communication, unless a longer period is necessary for legal or business purposes.
Retention periods may vary depending on the type of information and the circumstances in which it was collected.
9. Your Data Protection Rights
Under applicable data protection legislation, you may have the right to:
Access the personal information we hold about you.
Rectify inaccurate or incomplete information.
Request Erasure of your personal information where the legal conditions are met.
Restrict Processing in certain circumstances.
Object to processing based on legitimate interests or to direct marketing.
Withdraw Consent where processing is based on your consent.
Request Data Portability where the relevant legal conditions apply.
These rights are subject to certain legal exceptions and conditions.
To exercise your rights, please contact us using the details provided in the “Contact Us” section below.
10. Cookies and Website Technologies
Our website may use cookies and similar technologies to ensure essential website functionality, understand website performance, and support relevant content and marketing activities.
Where required by law, we will request your consent before placing non-essential cookies on your device. You can manage your preferences at any time through our Manage Cookies link, where available.
You can also adjust cookie settings through your browser, although disabling certain cookies may affect website functionality.
For further information about cookies, visit All About Cookies.
11. Marketing Communications
We may send you news, updates, and promotional offers where we have obtained the necessary consent or otherwise have a lawful basis to do so under applicable marketing and data protection laws.
You can opt out of marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
Opting out of marketing will not affect service-related communications necessary to manage your booking or provide our services.
12. Contact Us and Complaints
If you have any questions about this Privacy Policy, would like to exercise your data protection rights, or wish to raise a concern about how we handle your personal information, please contact us:
Company: Qibla Safar Ltd
Email: info@qiblasafar.co.uk
Registered Address: 82a James Carter Road, Mildenhall, Bury St Edmunds, England, IP28 7DE
If you are dissatisfied with our response or believe your personal information has been handled improperly, you can lodge a complaint with the UK Information Commissioner’s Office (ICO).
Website: https://ico.org.uk/
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal obligations.
Any updates will be published on this page. We encourage you to review this policy periodically to stay informed about how we protect your personal information.